Watch your customers’ visits again.
The replay shows the page as the visitor saw it, with their clicks and scrolling. Frictions are marked on the timeline, and the player skips idle moments.
Finding the visit you want
Search
Search by page, element or session number, and filter by device or type of friction.
From a friction
Opened from a friction, the replay starts a little before it happens.
The original images
Loupsio copies the page images at the time of the visit, so the replay stays right even if the shop has changed since.
The visit in a few lines
Next to the player, the visit fits in one sentence, followed by its moments in order: pages, frictions, forms. Click a moment and the replay jumps there. If you turn it on, Claude also writes a few sentences on what got stuck.
What Loupsio doesn’t record
Input fields are masked in the browser, before anything is sent. For the rest, you choose what leaves:
data-loupsio-maskmasks the text of a blockdata-loupsio-blockleaves an element out of the recording- A site option masks all page text
Frequently asked questions
Can I watch a visit live?
Yes. The “Live” screen lists the visitors of the last two minutes with the page they are on, and shows the visit you pick while it happens, a few seconds behind.
Can I see technical errors?
Yes. Next to the replay, requests that fail or take over 3 seconds and console errors show up at the moment they happen, which gives your developer what they need. Of requests, Loupsio keeps only the method, the address without its parameters, the status and the duration.
How long are replays kept?
90 days by default, adjustable from 30 to 730 days per site. After that, they are deleted automatically.
Can a visit be deleted?
Yes, one session or all of a visitor’s sessions, for example to answer an erasure request.
Does the script slow the site down?
It loads async, without blocking page rendering, and sends data in small compressed batches.