Ask your visitors why they leave.
A short survey appears on the page you choose, at the moment you choose. Every answer is linked to the visit and its replay.
Surveys, feedback button and links
When to show it
On a given page, when the visitor is about to leave, after a few seconds or at a scroll depth. Never on payment pages.
Up to six questions
Multiple choice, rating, recommendation (NPS) or free answer. What comes next can depend on the answer: a customer who gives you 3 out of 10 doesn’t get the same questions as one who gives you 10.
Who sees it
Everyone, or only visitors on mobile, or those who came from an ad, an e-mail, social networks or a search engine.
Feedback button
A discreet button on the side of your pages. Visitors leave feedback whenever they want, and it is linked to their visit.
By link
The same survey in an e-mail or a newsletter, without going through the site.
Six languages
Widget texts follow the visitor’s language: French, English, German, Spanish, Italian or Dutch.
Reading the answers
Loupsio counts and ranks the answers. When a comment puzzles you, open the visit to see what happened just before.
- Read one question through another: those who mention shipping costs, what do they say next?
- The words that come back in comments, or their themes grouped by Claude if you turn it on
- Export answers to CSV
- A survey can be paused and put back online at any time
- From a funnel, a survey already aimed at the step that loses the most
See the visit →
Frequently asked questions
Does the survey get in the way?
It appears in a corner of the page on desktop, and at the top of the screen on mobile so it doesn’t hide the buttons at the bottom. It closes in one click. Once closed, it doesn’t come back for 30 days, and never again if the visitor answered.
Can I write my own questions?
Yes, you write the questions (six at most) and the suggested answers. Widget buttons are translated automatically. Three templates are ready if you’d rather start from something.